Pro Plumbing Co: Exceptional Service for Your Home Plumbing in Newport News, VA

Pro Plumbing Co Photos

No photos available at the moment.

Pro Plumbing Co Introduce

Introduction / Overview

When plumbing issues arise in your home, whether it's a nagging leak, a stubborn clog, or a more complex pipe repair, you need a plumbing service that is not only competent but also reliable and customer-focused. For residents in Newport News, Virginia, and the surrounding Hampton Roads area, Pro Plumbing Co stands out as a local option that emphasizes exceptional customer service. This article will provide a clear, engaging, and informative overview of Pro Plumbing Co, detailing their operational approach, their convenient local presence, and what makes them a compelling choice for your plumbing needs in the Virginia region, particularly for those working with home warranty companies.

Plumbing systems are fundamental to the comfort and functionality of any home. When they malfunction, it can lead to significant inconvenience and potential damage. Pro Plumbing Co understands these challenges and aims to provide solutions that are both effective and delivered with a high degree of professionalism and courtesy. Their approach, as highlighted by customer experiences, goes beyond just fixing the problem; it involves clear communication, punctuality, and a genuine commitment to customer satisfaction. This focus on the client experience is a key differentiator in the plumbing industry and makes them a noteworthy consideration for anyone in Virginia seeking plumbing assistance.

In the following sections, we will delve deeper into the types of services Pro Plumbing Co offers, their accessibility within the Newport News area, and consistent themes from customer feedback that illustrate their commitment to service excellence. By the end of this overview, you should have a well-rounded understanding of Pro Plumbing Co and whether they align with your expectations for a trusted local plumbing partner.

Location and Accessibility

Pro Plumbing Co is based out of PO Box 5766, Newport News, VA 23605, USA. While a PO Box indicates their administrative mailing address, their operational reach extends throughout Newport News and the broader Hampton Roads area, including cities like Hampton, Suffolk, Yorktown, Smithfield, and Gloucester Point. This strategic positioning in a central Virginia locale allows them to efficiently dispatch technicians to various residential properties across the region. For homeowners in Virginia, the accessibility of a local plumbing service is paramount, especially when facing urgent issues that require immediate attention.

Being based in Newport News means that Pro Plumbing Co is familiar with the common plumbing challenges and infrastructure specific to the Virginia climate and housing types. This local knowledge can lead to more accurate diagnoses and efficient, tailored solutions for problems ranging from drain clogs and water heater issues to main line repairs. Their ability to cover multiple cities within the Hampton Roads area also indicates their capacity to manage a broader service territory, making them a versatile option for many residents.

Their availability during standard business hours (Monday-Friday 8:00 AM - 5:00 PM and Saturday-Sunday 9:00 AM - 2:00 PM) suggests a structured approach to scheduling and service delivery. For locals, this means they can typically arrange appointments within a predictable timeframe, adding convenience to their plumbing service experience. The ease of contacting them via phone also contributes to their overall accessibility for the Virginia community.

Services Offered

Clear Drain Clogs or Blockages: Specializing in resolving blockages in sinks, tubs, toilets, and main sewer lines.
Sewer Main Services: Addressing issues with the primary sewer line.
Water Heater Repair & Installation: Services for both traditional and tankless water heaters.
Drain Line Breakage Camera Locate: Utilizing camera technology to identify issues within drain lines.
Water Main Install or Repair: Services for the main water supply line to a property.
Faucets, Fixtures and Pipe Repair: General repair and replacement of plumbing fixtures and pipes.
Toilet Installation or Replacement: Professional installation or replacement of toilets.
Toilet Repair: Addressing various issues affecting toilet functionality.
Sink or Faucet Repair: Fixing leaks, drips, and other malfunctions in sinks and faucets.
Sump Pump Repair: Repair services for sump pumps.
Sump Pump or Foundation Drain Install: Installation of sump pumps and foundation drains.
Shower Install or Replace: Installation or replacement of shower units.
Bathtub Install or Replace: Installation or replacement of bathtubs.
Gas Piping: Services related to gas lines.

Features / Highlights

Exceptional Customer Service: Repeatedly praised for highly personable and attentive customer interactions, notably featuring "Norman" in reviews.
Punctuality: Commended for arriving on time for scheduled appointments.
Professionalism & Thoroughness: Technicians are described as professional, articulate, and thorough in explaining issues.
Home Warranty Partner: Frequently assigned through home warranty companies, demonstrating a level of vetting and trust from these programs.
Commitment to Satisfaction: Implied by customer desire to have them return for future work, even when a second opinion is required by a warranty company.
Wide Service Area: Serves multiple cities within the Hampton Roads region of Virginia.
Established Business: In business since 2007, indicating over a decade of experience.
Operating Hours: Provides services six days a week, including weekends.

Contact Information

For inquiries, to schedule an appointment, or to learn more about their plumbing services, Pro Plumbing Co can be reached using the following contact details:

Address: PO Box 5766, Newport News, VA 23605, USA

Phone: (757) 265-3830

Mobile Phone: +1 757-265-3830

Conclusion: Why this place is suitable for locals

For residents throughout Newport News and the surrounding communities in Virginia, Pro Plumbing Co presents itself as a highly suitable and reliable option for a wide array of home plumbing needs. While their address is a PO Box, their operational reach spans across multiple cities in the Hampton Roads area, demonstrating their commitment to serving a broad local customer base. This local focus is critical for Virginians, as it often means quicker response times for urgent plumbing issues and a familiarity with regional housing types and common plumbing challenges.

The most compelling reason for locals to consider Pro Plumbing Co is the consistent and enthusiastic praise for their customer service. Multiple reviews specifically highlight an individual named "Norman" for being "extremely personable," "arrived on time," and taking "customer service to a new level." This emphasis on positive customer interaction, clear explanations of issues, and punctuality is invaluable when dealing with potentially stressful plumbing problems. The fact that a customer explicitly requested Pro Plumbing Co and "Norman" for a follow-up fix, even when a home warranty company required a second opinion, speaks volumes about the trust and satisfaction they inspire.

Pro Plumbing Co's frequent assignments through home warranty programs also suggest a level of reliability and established process that can be reassuring for homeowners navigating such services. Their comprehensive list of services, covering everything from drain clogs and water heater issues to fixture repairs and gas piping, ensures that they can handle most common residential plumbing concerns. For those in Virginia seeking a plumbing company that prioritizes customer experience, prompt service, and clear communication alongside competent repairs, Pro Plumbing Co, particularly with technicians like Norman, appears to be an excellent choice. Locals can confidently reach out to them for their plumbing needs, expecting a high level of service.

Pro Plumbing Co Location

Pro Plumbing Co

Virginia Newport News South Newport News

PO Box 5766, Newport News, VA 23605, USA

Pro Plumbing Co Reviews

An average rating of ★2.5 from 16 user reviews.

home warrantytechnicianjobwater heaterinsurancemoneycallkitchen

★ 5★ 4★ 3★ 2★ 1

Ask for Norman! We were assigned Pro Plumbing by our home warranty company and I experienced the best customer service I've had in a long time. Norman was extremely personable, arrived on time, and took customer service to a new level. While my home warranty company requires a second option before paying for cutting through drywall, I called them up today and told them once that is taken care of I'd prefer if they brought Norman and Pro Plumbing back in for the actual fix. If the end result is anything like the experience I had today, it will be top notch.
Oct 18, 2016 · Angela Sumner
Ask for Norman! We were assigned Pro Plumbing by our home warranty company and I experienced the best customer service I've had in a long time. Norman was extremely personable, arrived on time, and took customer service to a new level. While my home warranty company requires a second option before paying for cutting through drywall, I called them up today and told them once that is taken care of I'd prefer if they brought Norman and Pro Plumbing back in for the actual fix. If the end result is anything like the experience I had today, it will be top notch.
Oct 18, 2016 · Angela Sumner
Had understanding service from Pro Plumbing Co. to install on new Kitchen Faucet. The technician Robert was on time, professional, courtesy, and a top notch pro. He explained what he was doing step by step. He even gave up tips to make our faucet work continuously year after year. I can't over emphasis his professionalism and knowledge. Lastly, he recommended the brands he had the less trouble with and how good there warranties were. I could not have asked for more. I would recommend Pro Plumbing and Robert, our technician to anyone. I will definitely recommend Pro Plumbing of Newport News to my friends and neighbors.
Nov 08, 2014 · Tony Hickson
Had understanding service from Pro Plumbing Co. to install on new Kitchen Faucet. The technician Robert was on time, professional, courtesy, and a top notch pro. He explained what he was doing step by step. He even gave up tips to make our faucet work continuously year after year. I can't over emphasis his professionalism and knowledge. Lastly, he recommended the brands he had the less trouble with and how good there warranties were. I could not have asked for more. I would recommend Pro Plumbing and Robert, our technician to anyone. I will definitely recommend Pro Plumbing of Newport News to my friends and neighbors.
Nov 08, 2014 · Tony Hickson
This is the worst plumbing company that I have ever experienced in my life.I would have given them -0 stars if possible.This is who my warranty company sent over. (First American Home Warranty) They are the worst too. I had a leaking gas water heater which they sent over Tony the Technician twice and I still have a leaking water heater. Now I have to hire a real plumber. these people don't even care. First time Tony came he just turned a screw and had the nerve to ask me for the flat head screw driver to do so. Come on a plumber who is took lazy to go out to his truck to get the necessary tools. I came from work later on and water heater still leaking. I did not want him to come back but the company insisted it is their policy to send back the same guy and the lousy warranty company went along with them. This time he said he did not know why it was leaking and said he would change the pressure release valve in case maybe the spring in it had worn out. This time he ask me for a towel and a bucket. I gave him some paper towels. What kind of plumber is this I was thinking. When I got home from work later it was still leaking and he had wet my floor up, something I was trying so hard to keep that from happening and threw the wet paper towels behind the water heater. and mind you, he never wore protective booties when coming in and out of my house. They don't care I tell you. But the worst part is that he took my pilot outer door off that was at the bottom of my water heater. I witnessed him do it. When I got home from work later that day, it was gone, no where to be found. He probably took it by accident I want to believe but was too lazy to come back in the house to bring it. I have been requesting it back for days. They refuse to return my calls. How they stay in business is beyond me. they are very unprofessional. Tony refuses to call although the receptionist said he told him to call me. I left him a message and told him I would come to the office and pick up the part myself. that's how bad I wanted it back. It was my property. so he stole my property and refuse to give it back. I had to take a total of a day off of work between the two days he had to come and still did not fix the problem. That was a mess too, never on time. The warranty company said they were going to make sure I got my outer door back because they only use licensed and bonded companies even if they have to get it through their insurance. But they lied too and was of no help. I am trying to get it back through better business bureau or next step small claims court. Please save yourselves the heartache and frustration of not using these amateurs. What a waste of time. I am warning you. Don't be the next for me to say I told you so. Awful!!!
Mar 26, 2018 · All Saint
This is the worst plumbing company that I have ever experienced in my life.I would have given them -0 stars if possible.This is who my warranty company sent over. (First American Home Warranty) They are the worst too. I had a leaking gas water heater which they sent over Tony the Technician twice and I still have a leaking water heater. Now I have to hire a real plumber. these people don't even care. First time Tony came he just turned a screw and had the nerve to ask me for the flat head screw driver to do so. Come on a plumber who is took lazy to go out to his truck to get the necessary tools. I came from work later on and water heater still leaking. I did not want him to come back but the company insisted it is their policy to send back the same guy and the lousy warranty company went along with them. This time he said he did not know why it was leaking and said he would change the pressure release valve in case maybe the spring in it had worn out. This time he ask me for a towel and a bucket. I gave him some paper towels. What kind of plumber is this I was thinking. When I got home from work later it was still leaking and he had wet my floor up, something I was trying so hard to keep that from happening and threw the wet paper towels behind the water heater. and mind you, he never wore protective booties when coming in and out of my house. They don't care I tell you. But the worst part is that he took my pilot outer door off that was at the bottom of my water heater. I witnessed him do it. When I got home from work later that day, it was gone, no where to be found. He probably took it by accident I want to believe but was too lazy to come back in the house to bring it. I have been requesting it back for days. They refuse to return my calls. How they stay in business is beyond me. they are very unprofessional. Tony refuses to call although the receptionist said he told him to call me. I left him a message and told him I would come to the office and pick up the part myself. that's how bad I wanted it back. It was my property. so he stole my property and refuse to give it back. I had to take a total of a day off of work between the two days he had to come and still did not fix the problem. That was a mess too, never on time. The warranty company said they were going to make sure I got my outer door back because they only use licensed and bonded companies even if they have to get it through their insurance. But they lied too and was of no help. I am trying to get it back through better business bureau or next step small claims court. Please save yourselves the heartache and frustration of not using these amateurs. What a waste of time. I am warning you. Don't be the next for me to say I told you so. Awful!!!
Mar 26, 2018 · All Saint
My water heater pilot light kept going out. My home warranty company recommended Pro Plumbing. I called them around 10am. They scheduled to be out between 12-3pm. They arrived about 11:40am. I told what had been happening and by 12:30pm my issue was fixed. The service techs, Robert and Victor, were AWESOME! Thank you very much!
Feb 24, 2016 · Jeff Rheinhart
My water heater pilot light kept going out. My home warranty company recommended Pro Plumbing. I called them around 10am. They scheduled to be out between 12-3pm. They arrived about 11:40am. I told what had been happening and by 12:30pm my issue was fixed. The service techs, Robert and Victor, were AWESOME! Thank you very much!
Feb 24, 2016 · Jeff Rheinhart
My opinion of pro plumbing is that they are a not reliable company. I only used them because of my home warranty, I needed my hot water heater replaced, and they were supposed to come to my home and did not come, they knew they were not coming, and sent a email proving so. My husband missed 2 days from work, behind them. I feel that They are not courteous at all. They can't keep their records together either, called me and then my husband re the same thing. The secretary hung up on me and then. Turned the answering service on before the end of business. Be careful.
Jul 07, 2015 · Latoya Powell
My opinion of pro plumbing is that they are a not reliable company. I only used them because of my home warranty, I needed my hot water heater replaced, and they were supposed to come to my home and did not come, they knew they were not coming, and sent a email proving so. My husband missed 2 days from work, behind them. I feel that They are not courteous at all. They can't keep their records together either, called me and then my husband re the same thing. The secretary hung up on me and then. Turned the answering service on before the end of business. Be careful.
Jul 07, 2015 · Latoya Powell