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Osburn Mechanical Plumbing & Heating, Inc. ico

Osburn Mechanical Plumbing & Heating, Inc.

Plumber, Air conditioning contractor ★4.0

830 Walnut St, Elmira, NY 14901, USA

4.0
Unfortunately, I cannot recommend this company.We had a faucet installed by them. The workers were kind and seemed knowledgeable—I have nothing negative to say about them. However, when the sprayer on the faucet didn’t seem to be functioning properly afterward, the follow-up was extremely disappointing.I first left a voicemail—no response. Two weeks later, I reached out via Facebook Messenger. My first message appeared to have been read, but I didn’t receive a reply. The next day, I followed up and said I didn’t want to leave a bad review, but that this was poor business. Three minutes later, I received a response saying they hadn’t gotten a notification of my first message. I explained the issue and sent a picture. The person on Messenger said they could have a tech come out the following week to take a look. We agreed on a time, and I thanked them.Then, two hours later, Ed Osbourn replied and said that before sending a tech out, he needed to make sure I was operating the sprayer correctly. One of the questions he asked was, “Are you pressing the buttons while the water is running?” As you can imagine, I found that question a little insulting. I replied, “That’s cute—yes, I am.” I also let him know that I’m college educated and that the question came across as insulting. I added that while I understood he needed to check the basics, the way it was asked didn’t sit well. I told him my husband would give him a call on Monday, as I honestly wondered if he might speak more respectfully to a man.He then responded that they had removed the old faucet and installed the one we purchased, and that’s what we paid them for. He recommended I contact the manufacturer for further assistance, emphasizing—in all caps—that they DID NOT sell me the faucet, and since it was installed correctly, any operational problems needed to be taken up with the manufacturer. He also stated, again in all caps, that they would NOT be sending a tech back.This level of service is both unprofessional and unkind. Who doesn’t stand by the quality of their work or at least check in when a customer raises a concern?Think twice. I’ve since heard great things about O’Connor Plumbing. - Jen J
Osburn Mechanical Plumbing & Heating, Inc. Overview Photos Intro Services Detail Location Reviews

Osburn Mechanical Plumbing & Heating, Inc. Photos

Osburn Mechanical Plumbing & Heating, Inc. Picture 1

Osburn Mechanical Plumbing & Heating, Inc. Introduce

Hello, New Yorkers! When it comes to the essential systems that keep your home or business comfortable and functional, plumbing and heating are at the top of the list. From a sudden cold shower due to a faulty water heater to persistent pipe issues, these problems require swift and professional intervention. For residents in Elmira, NY, and the surrounding counties, Osburn Mechanical Plumbing & Heating, Inc. aims to be a go-to solution for a wide array of plumbing and HVAC needs.

Dealing with plumbing or heating malfunctions can be incredibly stressful, leading to disruptions in your daily life and potentially costly damage if not addressed promptly. That’s why having a reliable and responsive service provider on hand is crucial. Osburn Mechanical Plumbing & Heating, Inc. offers services designed to tackle these challenges, helping to restore your home's comfort and functionality as quickly as possible. Their commitment to serving the Elmira community means they understand the local needs and are equipped to provide solutions that keep your systems running smoothly.

Location and Accessibility

Osburn Mechanical Plumbing & Heating, Inc. is located at 830 Walnut St, Elmira, NY 14901, USA. This central location in Elmira allows them to effectively serve not only the city of Elmira but also a wider service area including Chemung County, Schuyler County, Steuben County, and Tompkins County in New York.

Their presence within Elmira ensures that local residents and businesses can access their services with relative ease. For plumbing or heating emergencies, a local base means quicker response times, which can be critical in preventing further damage or discomfort. Being deeply rooted in the community also implies familiarity with the common plumbing and HVAC challenges faced by homes and businesses in the region, allowing them to provide more tailored and efficient solutions. This accessibility is a key advantage for anyone in the New York Southern Tier seeking professional mechanical services.

Services Offered

Osburn Mechanical Plumbing & Heating, Inc. offers a comprehensive range of plumbing and heating services for both residential and commercial customers. Their expertise covers installations, repairs, and replacements for various systems. Based on available information, their services typically include:

  • Water Heater Services: This is a frequently highlighted service. They are capable of replacing water tanks efficiently, as noted by a customer who had their water tank replaced within a couple of hours of calling. They handle expert repair and replacement of various types of water heaters, ensuring you have reliable hot water.
  • General Plumbing Repairs: Addressing a broad spectrum of plumbing issues, including leaks, drips, and pipe problems. One customer specifically mentioned using them for "heating/pipe issues" in the past, indicating their proficiency with various pipe-related concerns.
  • Fixture Installations and Repairs: This covers the professional handling of various plumbing fixtures such as sinks, tubs, showers, faucets, and toilets. While one review described a disappointing experience with follow-up on a faucet installation that the customer purchased, it still indicates this type of service is offered.
  • Heating System Services: As a "Plumbing & Heating" company, they provide services for residential heating units. This typically includes installation, repair, and maintenance of furnaces, boilers, heat pumps, and other heating systems to ensure comfort during colder seasons.
  • Sewer Services: While not explicitly detailed in recent customer reviews, similar mechanical companies often provide comprehensive sewer solutions, potentially including camera inspections, full sewer replacements, snaking, and jetting to clear blockages and address sewer line issues.
  • Well Pump Service/Installation: For properties relying on well water, they often handle the installation, repair, and maintenance of well pump systems.
  • Pipe Services: This includes reliable replacement and repair of broken pipes, addressing issues like burst pipes or corroded lines to maintain proper water flow.
  • Water Filtration Systems: Installation of whole-house water filtration systems to provide cleaner, purer water throughout your home.
  • New Plumbing and HVAC Installation: Providing professional installation for new residential and commercial constructions, ensuring systems are correctly set up from the ground up.
Features / Highlights

Osburn Mechanical Plumbing & Heating, Inc. is recognized for certain strengths, as well as areas where customer experiences can vary. Here are some key features and highlights based on the provided information:

  • Prompt Service for Urgent Needs: A significant highlight is their ability to respond quickly to immediate plumbing and heating needs. One highly satisfied customer called at 8:30 AM for a water tank replacement and had the job done just a "couple hours later," emphasizing their efficiency in urgent situations. This swift response is crucial for minimizing inconvenience.
  • Professional and Knowledgeable Workers: The technicians are generally described as "very professional," "easy to talk to," and "knowledgeable." Customers appreciate their competence in performing tasks and their clear communication during service calls.
  • Getting the Job Done: Many customers confirm that Osburn Mechanical gets the job done effectively. Reviews highlight their ability to "get me fixed right and quick," indicating a commitment to resolving issues thoroughly.
  • Experience with Heating and Pipe Issues: They have a track record of successfully addressing heating and general pipe problems, suggesting their broad expertise in various mechanical systems.
  • Family-Owned and Operated: Being a family-owned business, they often emphasize a personalized approach to customer service and a long-term commitment to the communities they serve.

It is important to note that customer experiences can be varied. While some customers highly praise their promptness and effectiveness, another review highlighted significant issues with follow-up communication and resolution for a problem after an installation, leading to a negative perception of post-service support and an unhelpful stance regarding issues with customer-supplied equipment. This suggests that while their on-site work is often efficient, ensuring comprehensive customer satisfaction, especially regarding product functionality post-installation, might be an area where experiences differ.

Contact Information

For plumbing and heating services in Elmira, NY, and the surrounding areas, you can reach out to Osburn Mechanical Plumbing & Heating, Inc.

Address: 830 Walnut St, Elmira, NY 14901, USA

Phone: (607) 735-2172

Mobile Phone: +1 607-735-2172

It is advisable to use their direct phone line for immediate needs, as other communication methods like social media messaging have been reported to have delayed responses.

Conclusion: Why this place is suitable for locals

For New Yorkers living in Elmira and across Chemung, Schuyler, Steuben, and Tompkins counties, Osburn Mechanical Plumbing & Heating, Inc. presents itself as a suitable option for a range of plumbing and heating needs, particularly when immediate action is required. Their ability to deliver swift service for urgent tasks, such as replacing a water tank within a few hours of a call, is a significant advantage for homeowners facing unexpected system failures. This quick turnaround minimizes disruption and potential damage, which is invaluable in the face of a plumbing or heating emergency.

Customers also frequently commend the professionalism and knowledge of their on-site technicians. This indicates that the individuals performing the work are capable, experienced, and easy to interact with, making the service experience more pleasant. Their history of successfully addressing pipe and heating issues further reinforces their capability to handle common household mechanical problems effectively, getting things "fixed right and quick."

However, local users should also be aware of the mixed reviews regarding post-installation support, particularly concerning customer-supplied fixtures. While the initial installation and general repair services are often highly praised for their efficiency, the follow-up process for troubleshooting issues with installed products that were not sold by the company can be a point of contention. Therefore, for core plumbing and heating system repairs and replacements where immediate, hands-on resolution is the priority, Osburn Mechanical Plumbing & Heating, Inc. stands out as a strong local contender, especially given their prompt service and the professionalism of their on-site crew. For those seeking quick fixes to pressing issues, their responsiveness can be a significant benefit to the community.

Osburn Mechanical Plumbing & Heating, Inc. Services

  • Plumber

  • Tap installation
  • Tap repair
  • Waste disposal installation
  • Plumbing leak detection
  • Plumbing pipe repair
  • Sewer cleaning
  • Sewer repair
  • Shower installation
  • Sump pump repair
  • Toilet repair
  • Water heater installation
  • Water heater repair
  • Air Conditioner
  • Commercial Hvac Repairs
  • Commercial Plumbing New Construction
  • Construction & Bathroom Remodeling
  • Construction Plumbing Repairs
  • Duct Work
  • Furnace Repair
  • Heating Air Conditioning
  • Heating And Cooling
  • Home Plumbing
  • Hvac Repair And Installation
  • Installations & Replacements
  • New Home Construction
  • New Installations
  • Plumbing And Hvac Services
  • Plumbing Installation
  • Radiant Floor Heating
  • Repairs And Replacements
  • Residential & Commercial Hvac
  • Residential & Commercial Plumbing
  • Sewer Cleaning
  • Sump Pumps
  • Systems Installed
  • Toilets & Sinks
  • Water Heaters & Tankless Water Heaters
  • Your Plumbing
  • HVAC Contractor

  • Heating system repair
  • HVAC repair
  • Air Conditioning Contractor

  • Installation

Osburn Mechanical Plumbing & Heating, Inc. Details

  • Offerings

  • Repair services
  • Payments

  • Credit cards

Osburn Mechanical Plumbing & Heating, Inc. Location

Osburn Mechanical Plumbing & Heating, Inc.

830 Walnut St, Elmira, NY 14901, USA

Osburn Mechanical Plumbing & Heating, Inc. Reviews

An average rating of ★4.7 from 49 user reviews.

pricesjobcallmessagecoupleknowledgefaucetqualityskilled

★ 5★ 4★ 3★ 2★ 1

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