Thomas Parisse & Sons Inc

For residents across Philadelphia and the broader Pennsylvania region, dealing with plumbing and heating issues can range from a minor inconvenience to a major household crisis. When a leak appears, a drain clogs, or a heating system fails, selecting a reliable and trustworthy professional is paramount. Thomas Parisse & Sons Inc, located in Philadelphia, PA, is a plumbing and heating company that has served the area for many years, offering a range of services from basic repairs to more complex installations. They present themselves as a family-owned local business committed to service and value, with a Master Plumber personally guaranteeing work. This article aims to provide a comprehensive and factual overview of Thomas Parisse & Sons Inc, incorporating available public data and recent customer experiences to offer Philadelphia locals an informed perspective. Understanding both the scope of their services and the varied customer feedback is crucial for making the right choice when plumbing or heating needs arise, especially for those navigating service through a home warranty company.

Thomas Parisse & Sons Inc is located at 5511 N Palethorp St, Philadelphia, PA 19120, USA. This address places them within a residential and commercial area of Northeast Philadelphia, providing them with a strategic base to serve the city and its surrounding communities. Philadelphia, as a major metropolitan area, requires plumbing services that can respond efficiently across various neighborhoods. Their location on North Palethorp Street makes them accessible for dispatch to areas within Philadelphia County, as well as potentially parts of Bucks and Montgomery Counties, which they claim to serve. For locals within this densely populated region of Pennsylvania, the ability of a plumbing company to quickly reach their property is a significant factor, particularly during emergencies. Their physical presence in a established part of Philadelphia indicates a long-standing operation within the local service landscape.

Thomas Parisse & Sons Inc offers a broad spectrum of plumbing, heating, and drain cleaning services, positioning themselves as a comprehensive solution for various household and commercial needs. According to their website and other public listings, their services include:

• General Plumbing Repairs: This encompasses common issues such as leaky pipes, clogged drains, and backed-up toilets. They state "No Job Too Small we do them all," indicating a willingness to tackle a wide range of plumbing problems.
• Heating System Services: They handle various heating system needs, including replacing blower motors, installing new thermostats, and installing entirely new heating systems. They also offer heating contractor services.
• Drain Cleaning and Sewer Repair: A significant part of their offering, they specialize in main drain cleaning and sewer repair, indicating capability with larger, more complex drainage issues. They differentiate themselves by highlighting the importance of a Master Plumber for tasks like snaking a sewer line.
• Water Heater Services: This includes the replacement of hot water heaters. They emphasize the importance of using a Master Plumber for such installations, contrasting with less experienced technicians.
• Fixture Installation: Services such as sink installation and garbage disposal installation are explicitly mentioned. They also appear to handle other plumbing fixture operations and maintenance.
• Leak Repair: As indicated by customer reviews, they perform leak repairs, specifically in areas like bathroom sinks and associated piping.
• Emergency Service: They explicitly state that they offer "Emergency Service to our Philadelphia customers," indicating their availability for urgent plumbing and heating crises.
• Pipe and Pump Services: Their capabilities extend to the operation and maintenance of plumbing piping and pumps, including specific schedules for plumbing pumps.
• AC Services: Public records, such as The Blue Book, also list them as Air Conditioning Contractors, suggesting a broader HVAC service offering beyond just heating.

They pride themselves on their experience and expertise to "get the job done right the first time," with a Master Plumber personally guaranteeing all plumbing repairs and heating installations.

An honest assessment of Thomas Parisse & Sons Inc reveals a mix of strong historical positives and concerning recent feedback from customers. Here are the features and highlights:

• Master Plumber Expertise: A significant highlight is their claim of having a Master Plumber on staff who personally guarantees work. This level of certification signifies extensive training and experience, often translating to high-quality work in complex situations. They emphasize this credential, particularly for services like sewer line snaking and water heater installation.
• Family-Owned Local Business: They position themselves as a family-owned local plumber, which often appeals to customers looking to support community businesses and expect a more personal touch than larger franchises.
• Comprehensive Service Offering: As outlined in the "Services Offered" section, their wide range of plumbing, heating, and drain cleaning services means they can be a single point of contact for many household and commercial needs.
• Claims of Fair Pricing: Their website mentions offering services for a "reasonable price," and some older reviews on other platforms support this, with customers reporting quotes half of competitors' or reasonable charges for quick fixes.
• Historical Positive Feedback: Older reviews (from 2011-2018) often praise their promptness (coming "within the hour," "within 15 minutes"), professionalism, thoroughness, and ability to explain issues clearly. Some customers noted they were "very glad" to have called them.
• Recent Negative Customer Experiences (via provided reviews):
  • Allegations of Vandalism/Intentional Damage: A severe and highly concerning claim from a recent customer alleges that technicians intentionally loosened fixtures (faucet screw, tub/shower flex hose) to "create additional expenses and leaks," effectively vandalizing their property. This customer is pursuing complaints with the BBB and the City of Philadelphia.
  • Failure to Repair Original Issue: The same customer states the original "pipe leak is still there they never repaired it," despite being on-site for this issue.
  • Unprofessional Behavior: The customer described the technicians laughing when confronted about the alleged damage, which indicates a serious lapse in professional conduct and customer service.
  • Concerns about Staffing and Cost (via home warranty): Another customer expressed frustration about "too many workers trying to benefit off one job" (father, son, and friend), which they felt drained their HomeServe plan and incurred additional costs. This suggests potential inefficiencies or an attempt to maximize charges, especially when working through third-party warranty providers.
  • Inconsistent Service Quality/Reliability: While some historical reviews praise consistency, the recent negative feedback suggests a potential decline or inconsistency in service quality and customer interaction, particularly when dealing with home warranty assignments.
• BBB Accreditation: The Better Business Bureau (BBB) lists Thomas Parisse & Sons Inc as an A+ rated, BBB Accredited Business. This rating reflects the BBB's opinion about the entire organization's interactions with its customers and typically indicates a commitment to resolving customer complaints, though it doesn't preclude individual negative experiences.

These varied highlights present a complex picture. While they possess the credentials and historical positive feedback, recent severe complaints highlight areas of concern regarding job integrity and customer treatment.

For plumbing and heating needs in Philadelphia and the surrounding Pennsylvania areas, Thomas Parisse & Sons Inc can be contacted using the following information:

Address: 5511 N Palethorp St, Philadelphia, PA 19120, USA

Phone: (215) 728-1000

Mobile Phone: +1 215-728-1000

When reaching out, especially if coordinating through a home warranty service, it may be prudent for Philadelphia residents to clearly outline expectations regarding the scope of work, communication, and post-service documentation, in light of recent feedback.

For residents in Philadelphia and the broader Pennsylvania region, choosing a plumber is a decision that impacts not just their immediate comfort but also the integrity of their homes. Thomas Parisse & Sons Inc presents itself as a long-standing, family-owned business with a Master Plumber, capable of handling a wide array of plumbing, heating, and drain cleaning services, including emergency calls. Historical reviews on platforms like Angie's List often praise their promptness, professionalism, and fair pricing. This suggests a foundation of expertise and customer care that has served the community well over time, earning them an A+ rating with the Better Business Bureau. However, recent, severe customer reviews introduce significant caution. Allegations of intentional damage, failure to properly fix initial problems, and unprofessional conduct are deeply troubling and directly contradict the positive aspects of their stated mission and historical reputation. Concerns about excessive staffing for single jobs, especially when working through home warranty plans, also point to potential issues with efficiency and cost management from the customer's perspective. While the company's established presence and broad service offerings might initially appear suitable, Philadelphia locals are strongly advised to proceed with a high degree of vigilance. It is critical to obtain clear written estimates, thoroughly document the condition of plumbing systems before any work begins (perhaps with photos), and insist on immediate, comprehensive service reports and transparent billing if engaging with Thomas Parisse & Sons Inc, particularly when referred via a home warranty. Understanding these mixed experiences is vital for Pennsylvania homeowners seeking reliable and trustworthy plumbing services.

Thomas Parisse & Sons Inc

5511 N Palethorp St, Philadelphia, PA 19120, USA