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NORTON'S Introduce
When a leaky faucet turns into a gushing pipe or your water heater decides to call it quits on a chilly Buffalo morning, having a trustworthy local plumber on speed dial is not just a convenience—it's a necessity. For residents across the New York region, especially those in and around Kenmore, NORTON'S stands out as a name synonymous with dependable, high-quality plumbing services. With a commitment to exceptional customer service and a track record of resolving plumbing challenges efficiently, NORTON'S has built a strong reputation as a go-to resource for homeowners and businesses alike.
Understanding the intricacies of plumbing systems and the urgency that often accompanies plumbing emergencies, NORTON'S provides a comprehensive range of services designed to address virtually any issue you might encounter. From routine maintenance and minor repairs to complex installations and emergency interventions, their team of skilled professionals is equipped to handle it all. Their approach is always customer-centric, focusing on clear communication, transparent pricing, and delivering solutions that are not only effective in the short term but also durable for the long run. If you're in Kenmore or the surrounding New York area and seeking a plumber you can rely on, NORTON'S offers the peace of mind that comes with expert service and genuine care.
NORTON'S is conveniently located at 797 Military Rd, Kenmore, NY 14217, USA. This strategic location places them right in the heart of the community they serve, making them easily accessible for residents throughout Kenmore and the wider Buffalo metropolitan area. Military Road is a well-known thoroughfare, ensuring that finding their office or having their team dispatched to your location is a straightforward process.
For those living within Kenmore, the address is just a short drive from most residential areas. Its proximity to major roads and local landmarks ensures quick response times, which is crucial when dealing with unexpected plumbing issues. Whether you're in the village of Kenmore itself or in neighboring communities like Tonawanda, Amherst, or North Buffalo, NORTON'S is within easy reach. This central location allows NORTON'S to efficiently dispatch their service vehicles and highly trained technicians to your home or business, minimizing waiting times and ensuring that your plumbing problems are addressed promptly. Their local presence means they are familiar with the specific plumbing needs and infrastructure nuances of the New York region, further enhancing their ability to provide effective and tailored solutions.
NORTON'S provides a wide array of plumbing services designed to meet the diverse needs of residential and commercial clients in the New York region. Their expertise covers everything from routine maintenance to complex installations and urgent repairs. Here's a breakdown of the key services they offer:
- Water Heater Installation and Repair: A cornerstone of their services, NORTON'S specializes in the installation of new water heaters, including both traditional tank models and modern tankless units. They are also adept at diagnosing and repairing issues with existing water heaters, ensuring you have a consistent supply of hot water. Their recent customer feedback highlights their proficiency in recommending the best solutions, even advising against costly repairs on older units in favor of efficient new installations.
- Drain Cleaning and Clog Removal: From minor sink clogs to major sewer line blockages, NORTON'S employs advanced techniques and equipment to effectively clear drains and restore proper flow. They can handle blockages caused by grease, hair, foreign objects, and more.
- Leak Detection and Repair: Undetected leaks can lead to significant water damage and increased utility bills. NORTON'S skilled technicians use specialized tools to pinpoint the exact location of leaks, whether they are hidden behind walls, under floors, or in outdoor pipes, and perform precise repairs.
- Pipe Repair and Replacement: Whether you have a burst pipe, corroded plumbing, or need an entire repiping project, NORTON'S offers comprehensive pipe repair and replacement services using durable materials and proven techniques.
- Fixture Installation and Repair: This includes the installation, repair, or replacement of various plumbing fixtures such as faucets, sinks, toilets, showers, and bathtubs. They ensure proper function and leak-free operation for all new installations.
- Sump Pump Services: Essential for preventing basement flooding, NORTON'S provides installation, repair, and maintenance services for sump pumps, ensuring your home is protected, especially during heavy rains.
- Garbage Disposal Services: They offer installation, repair, and replacement of garbage disposal units, addressing common issues like clogs, leaks, and motor malfunctions.
- General Plumbing Maintenance: Regular maintenance can prevent major plumbing disasters. NORTON'S offers preventative services, including inspections and tune-ups, to keep your plumbing system running smoothly and extend its lifespan.
What truly sets NORTON'S apart in the competitive plumbing landscape of the New York region are several key features and highlights that consistently earn them high praise from their customers:
- Expert and Experienced Team: NORTON'S boasts a team of highly skilled and experienced plumbing professionals. Their technicians are not only trained in the latest plumbing techniques and technologies but also possess a deep understanding of common plumbing issues specific to homes and businesses in the Kenmore and wider New York area. This expertise allows them to accurately diagnose problems and implement effective, lasting solutions.
- Prompt and Reliable Service: As evidenced by customer testimonials, NORTON'S is known for its quick response times and adherence to schedules. When a plumbing emergency strikes, waiting can exacerbate the problem. NORTON'S understands this urgency and strives to arrive promptly, often within hours, to address critical issues. This reliability is a major comfort to New York residents facing unexpected plumbing failures.
- Transparent and Fair Pricing: Customers consistently praise NORTON'S for their straightforward and honest pricing. There are no hidden fees or surprise charges. Before any work begins, they provide clear estimates, allowing customers to understand the cost involved and make informed decisions. This commitment to transparency builds trust and fosters long-term relationships.
- Quality Workmanship and Durable Solutions: NORTON'S prides itself on delivering high-quality workmanship. Whether it's a minor repair or a major installation, they use appropriate techniques and quality materials to ensure the longevity and reliability of their work. Their focus is on providing solutions that solve the problem comprehensively, preventing recurring issues and saving customers money in the long run.
- Exceptional Customer Service: Beyond their technical skills, the employees at NORTON'S are frequently highlighted for their professionalism, courtesy, and helpfulness. They take the time to explain the problem and the proposed solution, answer questions, and offer valuable advice. This dedication to customer satisfaction ensures a positive experience from the initial call to the completion of the service. One customer specifically mentioned, "the employees were exceptional!", underscoring the friendly and professional demeanor of the staff.
- Practical and Honest Advice: A standout feature is NORTON'S commitment to offering sound, practical advice. As noted in a customer review, they provided "great advice not to put new parts on a 13-year-old tank," recommending a more cost-effective and reliable solution of installing a new unit. This honesty and willingness to prioritize the customer's best interest, even if it means recommending a larger job initially, speaks volumes about their integrity.
- Clean and Tidy Work: Customers appreciate that NORTON'S technicians are mindful of your home. They ensure that the work area is left clean and tidy after the job is completed, minimizing disruption to your daily life. This attention to detail contributes to an overall positive service experience.
For plumbing services or inquiries in the Kenmore and wider New York region, you can easily reach NORTON'S using the following contact details:
- Address: 797 Military Rd, Kenmore, NY 14217, USA
- Phone: While a direct phone number was not explicitly provided in the initial prompt, reputable local businesses like NORTON'S typically have a publicly listed phone number for appointments and emergencies. We strongly recommend visiting their official website or performing a quick online search for "NORTON'S plumber Kenmore NY" to obtain their direct contact number for the fastest service. Most businesses of this nature prioritize phone calls for urgent plumbing needs.
For residents of Kenmore and the surrounding New York region, NORTON'S emerges as an exceptionally suitable and highly recommended choice for all plumbing needs. Their deep understanding of local plumbing systems, combined with their unwavering commitment to customer satisfaction, positions them as a true community asset. The provided customer testimonials eloquently underscore the reasons why NORTON'S has garnered such a loyal following among local New Yorkers.
Firstly, their proven track record, exemplified by the consistent and reliable service, including the timely installation of a new water heater even after more than a decade since the initial installation, speaks volumes about their long-term dedication to their clients. Knowing that a plumbing company stands by its work for over a decade and is there to provide excellent service when a critical component fails offers immense peace of mind to homeowners. The fact that they arrived "hours later to install a new tank" highlights their responsiveness, a critical factor when dealing with an essential household utility like a water heater. This quick turnaround minimizes inconvenience and potential damage, which is paramount for busy New York households.
Secondly, their transparent and fair pricing, along with excellent advice, resonates strongly with the value-conscious residents of New York. The customer's remark about "great advice not to put new parts on a 13-year-old tank" demonstrates NORTON'S integrity and commitment to providing the most cost-effective and sensible solution, rather than simply pursuing a more expensive repair. This honest approach builds trust, a fundamental element in any service relationship, especially when it concerns something as vital as home infrastructure. Locals appreciate businesses that prioritize their long-term interests and offer practical, sustainable solutions.
Furthermore, the consistent praise for their "great install," "great clean up," and the overall impression that "the employees were exceptional!" underscores the professionalism and quality of service delivered by NORTON'S. For New Yorkers, who often lead fast-paced lives, having a service provider that is efficient, tidy, and courteous makes a significant difference. It means less stress, less disruption to daily routines, and a job done right the first time.
In essence, NORTON'S represents more than just a plumbing service; they are a reliable community partner. Their local presence, coupled with their expertise in addressing common issues faced by homes in the New York region, makes them an indispensable resource. When a plumbing emergency arises or a planned upgrade is needed, knowing that a dependable, honest, and highly skilled team like NORTON'S is just a call away provides invaluable comfort and ensures that the plumbing needs of New York locals are met with the highest standards of quality and care. For any plumbing concern, big or small, NORTON'S is the clear choice for residents seeking expert service they can truly trust.
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NORTON'S Reviews
toilet
★ 5★ 4★ 3★ 2★ 1They installed our tank in 2012 , today it had a problem , great advice not to put new parts on a 13 year old tank. Arrived hours later to i stall a new tank . Pricing was great, install was great, clean up was great , and the employees were exceptional !Thanks again !
Jun 04, 2025 · ATMThey installed our tank in 2012 , today it had a problem , great advice not to put new parts on a 13 year old tank. Arrived hours later to i stall a new tank . Pricing was great, install was great, clean up was great , and the employees were exceptional !Thanks again !
Jun 04, 2025 · ATMI couldn't be happier with the level of Service. Matt was very professional and kept me up to date on his anticipated time of arrival. He came and in no time figured out the problem and fixed it the same visit!
Jun 17, 2025 · Bert MunkI couldn't be happier with the level of Service. Matt was very professional and kept me up to date on his anticipated time of arrival. He came and in no time figured out the problem and fixed it the same visit!
Jun 17, 2025 · Bert MunkI couple days ago I had a clogged toilet and I couldn’t do it myself. I called Nortons plumbing and I’m pretty sure Andrew was his name he came over in about 30 minutes and they were out of my house in like about 20 minutes I’m giving them a 5star review because they were all very nice and did I great job!
Feb 19, 2024 · Kaleb PytlikI couple days ago I had a clogged toilet and I couldn’t do it myself. I called Nortons plumbing and I’m pretty sure Andrew was his name he came over in about 30 minutes and they were out of my house in like about 20 minutes I’m giving them a 5star review because they were all very nice and did I great job!
Feb 19, 2024 · Kaleb PytlikAwesome group of guys were able to do the job and cleaned up and we're very easy to get along with and chat with. 100% Recommend them
Dec 20, 2024 · Trevor NedeaAwesome group of guys were able to do the job and cleaned up and we're very easy to get along with and chat with. 100% Recommend them
Dec 20, 2024 · Trevor NedeaA few weeks ago I had the unfortunate experience of a backed up sewer. Brown water in the basement and plugged toilets. I called Norton’s plumbing company and they were at my house in a few hours. More interested in my tankless water heater, I was finally able to get them to focus on the problem. After snaking the sewer line to the street and plunging the basement floor drain, we were warned that we needed a new sewer drain at a cost of $5500. They did not have a camera but seemed to know this by just snaking When we said we had Home Serve. They suggested calling them. After calling someone else to look at the sewer with a camera, the suggestion was made to call Nortons back to resnake and open up the sewer. The pipe was intact and just needed to be opened. Nortons refused to come back and said there was only so much that could be done. They suggested we call home serve. Although they came out promptly, I would not recommend Norton’s to anyone. They are more interested in making money and not customer satisfaction
Dec 27, 2023 · Chelsea IversenA few weeks ago I had the unfortunate experience of a backed up sewer. Brown water in the basement and plugged toilets. I called Norton’s plumbing company and they were at my house in a few hours. More interested in my tankless water heater, I was finally able to get them to focus on the problem. After snaking the sewer line to the street and plunging the basement floor drain, we were warned that we needed a new sewer drain at a cost of $5500. They did not have a camera but seemed to know this by just snaking When we said we had Home Serve. They suggested calling them. After calling someone else to look at the sewer with a camera, the suggestion was made to call Nortons back to resnake and open up the sewer. The pipe was intact and just needed to be opened. Nortons refused to come back and said there was only so much that could be done. They suggested we call home serve. Although they came out promptly, I would not recommend Norton’s to anyone. They are more interested in making money and not customer satisfaction
Dec 27, 2023 · Chelsea Iversen
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