Ken Griffin Plumbing Services, Inc. Photos



Ken Griffin Plumbing Services, Inc. Introduce
For homeowners across Maryland, particularly within Howard County and the vibrant community of Columbia, finding a plumbing service that is both experienced and reliable is a top priority. When unexpected water leaks occur, a drain clogs, or you're planning a significant home renovation, you need a team you can trust to deliver efficient and effective solutions. This is where Ken Griffin Plumbing Services, Inc. aims to be your go-to partner. With a history spanning over 27 years, this family-owned and operated company has established a significant presence in the local market, recognized by many as a long-standing provider of essential plumbing and remodeling services.
Maintaining a functional and comfortable home often hinges on the health of its plumbing systems. From ensuring hot water is consistently available to preventing costly water damage from hidden leaks, the expertise of a professional plumber is indispensable. Ken Griffin Plumbing Services, Inc. offers a wide array of services designed to address these critical needs for Maryland residents. Beyond routine repairs, they also specialize in transformative kitchen and bathroom remodeling projects, providing an integrated approach to home improvement.
This article is designed to provide a clear, engaging, and informative overview of Ken Griffin Plumbing Services, Inc., highlighting their service offerings, accessibility, and the distinctive features that define their operations. While customer experiences can vary, as is often the case with any service provider, we will present factual information based on publicly available data and reported customer feedback. For anyone in Columbia, Maryland, seeking a comprehensive solution for their plumbing or remodeling needs, understanding what Ken Griffin Plumbing Services, Inc. offers is an important step in making an informed decision for their home.
Ken Griffin Plumbing Services, Inc. is conveniently located at 9375 Gerwig Ln J, Columbia, MD 21046, USA. This strategic location places them squarely within Howard County, allowing them to efficiently serve Columbia and the surrounding communities across Maryland. Their established presence in this area for over 27 years means they possess a deep familiarity with the local plumbing infrastructure and common issues homeowners face in the region.
Accessibility for Maryland residents is further enhanced by their commitment to providing service when it's needed most. Ken Griffin Plumbing Services, Inc. advertises 24-hour emergency plumbing service, available 365 days a year, which is a critical feature for unexpected leaks or breakdowns. Their main phone line, (410) 992-5875, is personally answered by helpful and knowledgeable staff during business hours (Monday through Friday, 7:00 am to 5:00 pm), ensuring that calls are addressed promptly. This combination of a central physical location and dedicated communication channels makes them a highly accessible option for locals seeking immediate or scheduled plumbing assistance throughout Howard County and beyond.
Full Plumbing Services:
Ken Griffin Plumbing Services, Inc. provides a comprehensive range of plumbing solutions. This includes repairing burst pipes, clearing clogged drains, fixing or replacing faucets and toilets, and handling general appliance hook-ups. They aim to cover all common household plumbing issues.
Water Heater Services:
They offer expert services for water heaters, including installation and repair of both traditional tank models and space-saving, high-efficiency tankless water heaters. They service all makes and models, ensuring continuous hot water flow for your home.
Leak Detection and Repair:
The company provides comprehensive leak detection and repair services to pinpoint the origin of leaks and address them promptly, helping to prevent extensive water damage in homes. This includes emergency water leak repair.
Drain Cleaning:
They specialize in drain cleaning services to minimize the risk of clogged drains and ensure efficient water and waste flow throughout your home.
Sump Pump and Well Pump Services:
Installation and repair of sump pumps are offered to help drain water and prevent basement flooding. For homes with well water, they also provide repair and replacement services for well pumps and tanks.
Gas Piping Services:
Ken Griffin Plumbing Services, Inc. handles gas piping, including repair, remodeling, and new installation for residential and commercial projects.
Water Treatment Solutions:
They offer water treatment services, likely including the installation and maintenance of water filtration or conditioning systems to improve water quality.
Kitchen and Bathroom Remodeling:
Beyond plumbing repairs, a significant service offering is expert kitchen and bathroom remodeling. They feature a dedicated design department and an in-house design showroom, combining artistry, technology, and plumbing expertise to create new spaces tailored to various styles and budgets.
Long-Standing Local Presence:
Ken Griffin Plumbing Services, Inc. has been proudly serving Howard County and the surrounding Maryland communities for over 27 years, since its founding in 1989. This long history indicates deep roots in the community and extensive experience with local plumbing and remodeling needs.
Award-Winning Recognition:
The company boasts being voted Howard County's "best plumber" by local families for 20 consecutive years. This consistent recognition highlights a strong positive reputation within the community over a significant period.
Comprehensive Service Offerings:
Beyond standard plumbing, they offer a wide array of services including full-service HVAC (though the primary focus here is plumbing), water heater solutions, water treatment, and notably, full kitchen and bathroom remodeling with an in-house design department. This comprehensive approach allows them to be a versatile partner for homeowners.
24-Hour Emergency Service:
They advertise reliable same-day and 24-hour emergency plumbing service, available 365 days a year. This commitment to immediate assistance is a crucial feature for addressing unexpected plumbing crises.
Commitment to Honesty, Integrity, and Quality:
The company states an unwavering commitment to honesty, integrity, and quality, with transparency at the core of their operations. They aim to deliver excellence and earn customer trust through their work.
100% Satisfaction Guarantee:
Ken Griffin Plumbing Services, Inc. backs its plumbing services with a 100% Satisfaction Guarantee for a full year, aiming to provide customers with confidence in their work.
Mixed Customer Experiences (as per provided reviews):
While the company promotes strong positive features, the provided customer reviews present mixed experiences. One review praises their prompt arrival ("onsite the next morning bright and early") and ongoing reliance. However, another detailed review describes an instance of incorrect leak diagnosis, an inexperienced technician, high charges for unresolved issues, and a lack of follow-up on a refund request (though an update notes a refund was later offered, changing the rating). A separate review complains about high pricing for installations compared to competitors and a lack of upfront quotes, despite good work quality. These suggest that while they aim for high standards, individual service experiences can vary, impacting perceived value and trust.
Address: 9375 Gerwig Ln J, Columbia, MD 21046, USA
Phone: (410) 992-5875
Mobile Phone: +1 410-992-5875
For residents across Maryland, particularly within Howard County and the Columbia area, Ken Griffin Plumbing Services, Inc. presents itself as a prominent option for a wide array of home service needs. Their suitability for locals is multifaceted, beginning with their substantial history of over 27 years in the region. This long-standing presence signifies a deep understanding of local plumbing systems, common issues prevalent in Maryland homes, and adherence to regional building codes, which is invaluable for consistent service delivery. Furthermore, their consistent recognition as "Howard County's best plumber" for two decades, while based on internal claims, indicates a strong local reputation among a segment of the community.
The comprehensive scope of services offered by Ken Griffin Plumbing Services, Inc. is a significant draw for local homeowners. They provide a full range of plumbing solutions, from emergency repairs available 24/7 to routine maintenance, water heater installations, drain cleaning, and even advanced water treatment options. This breadth allows Maryland residents to rely on a single company for diverse needs, simplifying home maintenance. Moreover, their specialized expertise in kitchen and bathroom remodeling, complete with an in-house design department, offers a seamless experience for those looking to upgrade their living spaces beyond just functional repairs. This integrated approach can be highly convenient for locals embarking on home improvement projects.
However, it is crucial for Maryland residents to consider the mixed customer experiences reported. While the company clearly aims for high standards, as evidenced by their stated commitment to honesty, integrity, quality, and a 100% satisfaction guarantee, some individual reviews highlight concerns regarding diagnostic accuracy, technician competence, and pricing transparency compared to competitors. This suggests that while Ken Griffin Plumbing Services, Inc. has a strong foundation and a long history of serving the community, potential customers should engage in thorough discussions about the scope of work and pricing upfront to ensure expectations are fully aligned. Despite these varying experiences, their extensive service history, broad range of offerings, and commitment to being readily available for emergencies make them a notable and often considered option for plumbing and remodeling needs for many homeowners in the Maryland region.
Ken Griffin Plumbing Services, Inc. Services
Plumber
- Plumbing leak detection
- Tap installation
- Waste disposal installation
- Toilet installation
- Water heater installation
- Tap repair
- Waste disposal repair
- Outdoor plumbing system repair
- Plumbing pipe repair
- Shower repair
- Toilet repair
- Water heater repair
- Drain cleaning
Ken Griffin Plumbing Services, Inc. Details
Service options
- Language assistance
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
Ken Griffin Plumbing Services, Inc. Location
Ken Griffin Plumbing Services, Inc.
9375 Gerwig Ln J, Columbia, MD 21046, USA
Ken Griffin Plumbing Services, Inc. Reviews
pricecalljobhomewater heatertoiletwelltechnicianmorninginformative
★ 5★ 4★ 3★ 2★ 1Update: KGP called me in a very gracious manner and offered me the refund, which I accepted. I assume my bad experience (described below) was just an isolated incidence from KGP (which has always been known to be a reputable company locally). So I updated my rating (given to KGP) accordingly.I had a very bad experience with Ken Griffin plumbing back in early March of 2024. There was water leaking into the basement of my house (which I turned into airbnb). At the time, my regular plumber Ismael was unavailable. Sine Ken Griffin Plumbing (KGP) has this 24-hour hotline, so I called KGP. The next morning, a plumber arrived, opened up the drywall several places, also went upstairs and ran the upstairs' dishwasher, trying to find out source of the leak. That plumber clearly did not know what he was doing. After two hours and charging me $215, he said that the leak was due to condensation of pipes based on what he observed the trace of leaks. And he said I need to spend $1200+ to wrap the pipes to root out future similar water leak. So the leak problem remained. A few hours after this plumber of SGP left, my regular plumber Ismael called me, and came. He said that the leak was clearly not due to condensation based on what observed about the traces and patterns of the leaked water on the drywall/ceiling. He said that leak had to come from upstairs. Within 20 minutes upon his arrival, Ismael located the source of the leak after opened up the dishwasher, which is a pump inside the dishwasher. And Ismael even showed me that there was still water dripping/flowing out of that pump. Afterwards, I hired an appliance technician to replace that dishwasher pump, and there was no more leak. And I called KGP's general phoneline, not once but twice, leaving two detailed messages about how incompetent the plumber KGP sent and demanding that the $215 which the plumber charged me be returned. But KGP never returned my call or issued me a refund check. I can see that KGP had a major problem, namely, the plumber KGP hired was not a competent plumber at all, and KGP did a terrible job in hiring qualified employees, and instead dispatched incompetent employee who did not know what he was doing to do a job he was not qualified to do.
Jan 23, 2025 · J.D. MaHello. We wanted to share and warn about our recent experience with Ken Griffin Plumbing Services. We have used them two times in the past and then again recently. The quality of the actual work has been good but this time…We feel ripped off. We had a pedestal bathroom sink and a replacement kitchen faucet installed. The office person told me they could not give me any quotes over the phone. They charge to have an installer just show up and give a quote. We had good use of this company before and went ahead and scheduled them. The installer charged over $1300. We suspected it was high, but the plumber was at our home, ready to go and we trusted this plumbing company.My husband called Ken Griffin Plumbing back afterwards, complaining about the how high the charge was. He was told that they have standard fees and defended the charge. It tells me that they could’ve given us a quote upfront but didn’t. She agreed to give a 10% discount. My husband called several other plumbers and all the quotes were between $500 and $600! He has called several times to try to catch the service manager, and left messages. The service manager is never in and does not return our calls.So we no longer recommend Ken Griffin Plumbing especially if they won’t give you a free estimate upfront.Shame on us for not calling other plumbers before scheduling them. We won’t do that again and surely will not call Ken Griffin Plumbing Services.
Jul 29, 2024 · Diane WescheWe had an excellent experience with Ken Griffin Plumbing today. Ben and Josh did an great job of diagnosing the issue, explaining our options, and then making the repair we needed (at what we thought was a fair price). They are definitely our go-to company!
Jul 10, 2024 · Lisa GordonI needed a water heater replaced and a bathtub drain fixed before a new tenant moved into my rental. Ken Griffin plumbing returned my call and quickly setup a service date. Ben Bidas was the assigned plumber on the job. Ben was kind, courteous, and had great communication. He took the time to explain exactly what he was doing. Next time I have a plumbing issue, I’m going to call Ken Griffin and ask for Ben!
Dec 27, 2023 · kyle disenaMy family has used Ken Griffin Plumbing Services for the past 7 years. We have always had a positive experience. Today, we had problems with a basement extractor pump, which Ben Bidas and Joshua Staruk repaired for us. Curtis, their manager, stopped by because the area of the repair is part of a future plumbing project.Ben talked me through the repair and the invoicing which I appreciated. The team was knowledgable, professional, and pleasant to work with.
Dec 28, 2023 · Lynette Trumbore
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