A. Montilli Plumbing & Heating

When considering a plumbing and heating service in Woodmere, New York, and the wider Long Island region, homeowners and businesses prioritize professionalism, effective solutions, and transparent pricing. Making an informed decision requires looking at all available information, including direct customer experiences. This article will provide an overview of A. Montilli Plumbing & Heating, based on publicly available details and significant customer feedback, to help New York residents understand what to expect.

A. Montilli Plumbing & Heating is located in Woodmere, NY, and their website indicates they are a family-owned and operated business serving the area since 1970, with expertise in heating, renovations, and drain cleaning. They also state they offer 24/7 emergency service. In the dynamic environment of New York, where plumbing and heating systems are critical for comfort and safety, the promise of experienced and reliable service is highly appealing. However, it is essential to balance promotional claims with actual customer experiences to form a complete picture.

The provided customer reviews present a stark contrast to typical service expectations and promotional messaging. One review describes a "nightmare" experience, citing unprofessionalism, unresolved issues, a mess left behind, and rude, dismissive communication regarding accountability. Another review praises the workers' competency but heavily criticizes the "deceiving" and "not transparent" pricing, leading to unexpected costs. These candid accounts offer crucial insights for anyone considering A. Montilli Plumbing & Heating for their needs in the New York metropolitan area.

This article aims to provide a factual and comprehensive summary, drawing directly from these customer experiences to inform local users. While the business may list various services, the focus will remain on the directly reported aspects of their customer interactions and service delivery, enabling New York residents to approach their hiring decisions with caution and a full understanding of potential challenges.

A. Montilli Plumbing & Heating is located at 205 Irving Pl, Woodmere, NY 11598, USA. Woodmere is a hamlet within the town of Hempstead, Nassau County, on the South Shore of Long Island, New York. This location positions them to serve Woodmere and surrounding areas such as Lawrence, Cedarhurst, Hewlett, Oceanside, Long Beach, Island Park, and East Rockaway, as mentioned on their website.

Being based on Long Island, their accessibility would typically allow them to respond to plumbing and heating needs across a significant portion of Nassau County. A local presence is often seen as a benefit for quick response times, particularly for plumbing emergencies. Their website also lists a 24/7 emergency service, suggesting a commitment to availability for urgent issues that arise outside of standard business hours.

However, despite their physical location and stated availability, the customer reviews indicate that logistical aspects like showing up late have been an issue. While their address makes them geographically accessible to a large residential area in New York, potential clients should consider past customer experiences regarding punctuality and follow-through when assessing overall accessibility and reliability.

Based on their website information, A. Montilli Plumbing & Heating offers a range of services for both residential and commercial clients. These include:

• Heating Services: This covers installation of radiant heat, conversion of oil heaters to gas, and servicing of high-efficiency heaters. The company states they have over 40 years of experience in this area.

• Renovations: They offer plumbing services specifically for renovation projects, emphasizing "unprecedented services at an affordable price." This would involve plumbing work for bathroom and kitchen remodels, or other structural changes requiring pipe rerouting or fixture installation.

• Drain Cleaning: Utilizing "state-of-the-art equipment" to diagnose and treat various draining issues, including constantly clogging toilets and problems caused by tree roots.

• General Plumbing Service and Repair: As Master Plumbers, they generally handle comprehensive plumbing services, installation, and repair for issues such as leaks, pipe problems, water heater issues, and fixture repairs. Their website states they offer 24/7 emergency service for such needs.

• Commercial and New Construction Plumbing: Their website indicates services extend to commercial new construction and remodels, along with residential new construction.

The customer reviews provide significant insights into the actual service delivery of A. Montilli Plumbing & Heating. These "features" or "highlights" are presented as reported by clients and should be considered carefully:

• Lack of Professionalism: Multiple accounts describe "completely unprofessional" behavior, including showing up late and leaving a "huge mess behind."

• Ineffective Repairs / Poor Work Quality: A critical concern is that they "didn’t fix the issue properly," leading to the need for "another plumber to redo their work." Another review notes that while "workers were good," the overall experience was severely negative due to other factors.

• Lack of Pricing Transparency and Deceptive Practices: A significant point of contention is the "deceiving" pricing where the "owner was not transparent with price of the job," resulting in a cost "2x what I was expecting." This suggests a discrepancy between verbal discussions and final billing.

• Unwillingness to Address Customer Concerns / Lack of Accountability: When issues arose, customers reported that the company was "rude and dismissive" and showed "no accountability whatsoever" regarding pricing discrepancies or unresolved problems.

• Potential for Increased Costs: Due to initial work not being fixed properly, customers had to spend "even more" to hire a different plumber to correct the original issue.

• Disappointment with Overall Experience: Despite potentially capable workers, the overarching negative experiences regarding management, pricing, and follow-up led to strong statements like "Would not use again" and "Avoid this company at all costs."

For potential inquiries, A. Montilli Plumbing & Heating can be reached through the following contact details. However, given the provided customer feedback, New York residents are strongly advised to proceed with extreme caution and conduct thorough independent vetting.

Address: 205 Irving Pl, Woodmere, NY 11598, USA

Phone: (516) 766-7684

Mobile Phone: +1 516-766-7684

For residents of Woodmere, Long Island, and the broader New York region, the decision of choosing a plumbing and heating service is crucial for home maintenance and peace of mind. While A. Montilli Plumbing & Heating positions itself as an experienced local company offering various services, the provided customer reviews present significant concerns that directly impact its suitability for locals.

A reliable plumber in New York should offer clear communication, effective solutions, and transparent pricing. The feedback, however, describes experiences of "unprofessionalism," jobs not being fixed "properly," and a stark lack of "transparency with price," leading to customers paying "2x what I was expecting." This directly contradicts the expectations of New York residents who rely on honest and straightforward business practices. The need to hire "another plumber to redo their work" not only causes significant frustration but also results in "costing me even more," a scenario any local homeowner would want to avoid.

Furthermore, the reported "rude and dismissive" attitude and "no accountability whatsoever" when issues were raised after service are critical red flags. Trust and a commitment to customer satisfaction are paramount in local service industries, and these accounts suggest a serious deficiency in these areas. While the company claims "over 40 years of experience" and offers "24/7 emergency service," the actual customer experiences detail a failure to meet basic professional standards.

Therefore, based on the provided reviews, New York locals seeking plumbing and heating services in Woodmere and surrounding areas are strongly advised to exercise extreme caution when considering A. Montilli Plumbing & Heating. The warnings to "Avoid this company at all costs" and "Save yourself the stress, money, and frustration" are clear indicators that, despite their local presence, the reported negative experiences make them unsuitable for those seeking reliable, transparent, and accountable plumbing and heating solutions. Locals are encouraged to prioritize companies with consistently positive reviews regarding work quality, pricing, and customer service.

A. Montilli Plumbing & Heating

205 Irving Pl, Woodmere, NY 11598, USA