Wallace Plumbing, Inc.: Your Local Plumbing Resource in Graham, NC

Wallace Plumbing, Inc. Photos

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Wallace Plumbing, Inc. Introduce

When homeowners and businesses in North Carolina face plumbing challenges, from routine maintenance to unexpected issues, identifying a local service provider is a common first step. Wallace Plumbing, Inc., located in Graham, NC, operates within this sphere, aiming to address various plumbing needs for the local community. This article will provide factual information regarding their location, general scope of services, and contact details, to help local users in the North Carolina region learn more about this business.

Wallace Plumbing, Inc. is located at 805 E Parker St, Graham, NC 27253, USA. This address places them within the town of Graham, a part of Alamance County in North Carolina. Their physical presence within the community suggests a focus on serving the immediate area and potentially expanding their reach to nearby towns and cities within Alamance County and possibly adjacent counties. For locals, proximity to a plumbing service can be beneficial, potentially allowing for quicker response times, especially for non-emergency scheduling. The accessibility of their location on E Parker St, a known thoroughfare in Graham, makes it straightforward for service vehicles to access and depart, facilitating their operations.

Based on the general nature of a plumbing company and information from public directories, Wallace Plumbing, Inc. is expected to offer a range of standard plumbing services. While specific detailed service lists are not extensively publicized in the provided data beyond a general categorization of "Plumbing" and "Project Management" on some business profiles, common services for a plumbing company include:

Services Offered (based on general plumbing industry standards):

Residential Plumbing: Addressing plumbing needs for homes, including repairs, installations, and maintenance.
Commercial Plumbing: Handling plumbing requirements for businesses and commercial properties, which often involve larger-scale systems and specific regulatory compliance.
Drain Repair and Cleaning: Addressing clogged drains in sinks, toilets, showers, and main lines, and performing necessary repairs to drainage systems.
Pipe Repair and Replacement: Fixing leaks, burst pipes, and performing repiping services for damaged or aging plumbing infrastructure.
Water Heater Services: Installation, repair, and maintenance of various types of water heaters (e.g., tank, tankless).
Fixture Repair and Installation: Repairing or installing faucets, toilets, sinks, and other plumbing fixtures.
Sewer Line Services: Potentially offering services related to main sewer lines, including inspections, repairs, and replacements.

When evaluating a service provider, potential customers often look for specific qualities that indicate reliability and professionalism. The provided customer reviews, however, present significant concerns regarding professionalism, communication, and customer service. While the intention of this content is to be informative and slightly promotional, it is crucial to remain factual. Therefore, the "Features / Highlights" section must reflect the publicly available customer feedback.

Features / Highlights (based on provided customer reviews):

Local Presence: Located in Graham, NC, Wallace Plumbing, Inc. operates as a local business serving the North Carolina community.
General Plumbing Services: They are listed as providing general plumbing services for residential and commercial needs.
Issues with Customer Interaction: Multiple reviews highlight concerns regarding unprofessional and rude interactions over the phone, including allegations of hostility and disrespect from management when addressing complaints.
Communication Problems: There are noted issues with communication, including unreturned phone calls and a lack of follow-up on reported incidents or promised contact.
Road Safety Allegations: One review detailed a serious complaint regarding an employee's alleged reckless driving and road rage in a company vehicle, leading to a police report.
Employee Payment Concerns: Another review from an employee's spouse indicated alleged issues with fair pay, payment of correct hours, and reasons for deductions, suggesting potential internal management or human resources challenges.
Concerns about Professionalism and Job Completion: The employee-related review also connected payment issues to a perceived lack of professionalism and incomplete jobs.

Contact Information:

Address: 805 E Parker St, Graham, NC 27253, USA

Phone: (336) 270-4692

Mobile Phone: +1 336-270-4692

For locals in North Carolina, particularly those in Graham and the surrounding areas, Wallace Plumbing, Inc. is a plumbing service located within their community. While a local presence can sometimes be advantageous for convenience, potential customers should be aware of the significant concerns raised in public reviews regarding customer service, communication, and professionalism, including very serious allegations about employee conduct and management's response to complaints. These factors are critical for local users when choosing a service provider they trust to enter their homes or businesses and perform essential work. It is always prudent for individuals to exercise caution and conduct thorough due diligence, which may include reviewing multiple sources of feedback and potentially seeking alternative quotes or services, before engaging with any business, especially when such significant customer experience issues are publicly noted.

Wallace Plumbing, Inc. Services

Plumber
Tap installation
Tap repair
Plumbing leak detection
Plumbing pipe repair
Shower installation
Toilet installation
Toilet repair
Water heater installation
Commercial Plumbing

Wallace Plumbing, Inc. Details

Payments
Credit cards

Wallace Plumbing, Inc. Location

Wallace Plumbing, Inc.

North Carolina Alamance County Graham East Parker Street

805 E Parker St, Graham, NC 27253, USA

Wallace Plumbing, Inc. Reviews

An average rating of ★3.5 from 13 user reviews.★ 5★ 4★ 3★ 2★ 1

On Monday January 15th, one of the employees of the so called professional business tried to run me off the highway as I traveled 85S. This event was even reported to the police as it happened. I then contacted the office and made a complaint to inform them of the incident and told the manager that I had taken a picture of the license plate on the trailer. She assured me I would receive a phone call back. Never happened! I contacted the office the next day and was referred to "Robert" whom I was told was a manager as well. He stated, "The employee was terminated." I informed him that I needed some form of proof and also if possible the employees name as I was going to pursue charges. I have never been a victim of road rage and this incident had really shaken me. All of a sudden he now tells me that the HR manager handles that, they were not in and he would have them contact me the next day. Well, low and behold I received a VM from someone claiming to be the owner "Mike Wallace". Here I am thinking this would be handled in a professional manner, after all, one of your employees driving a company truck just attempted to cause me great harm, damage my vehicle or worse, could have killed me! Well nope! This man was RUDE, DISRESPECTFUL &, UNPROFESSIONAL. He told me that he "disciplined his employee" and if I felt the need to make it a big deal then that was on me. When I asked what type of discipline he received he yelled "That's between me and my employee and I don't have to tell you anything!" I stated to him that he may want to express that policy to Robert who I had just spoken too, told me he was a manager and volunteered freely that the employee had been "fired". At that point he became enraged and told me it was "none of my damn business what his policies where".He had no facts of the incident and became hostile and threatened to file harassment charges on me because, as he had incorrectly stated, "You have called this office 4 times." I told him that our conversation was per his request and it made only the 3rd time I called his business. He then hung up on me. Clearly this man could not or did not want to face the issues and could care less about public safety or how his company was being represented. He DOES NOT CARE about complaints, so do not waste your time. I have never encountered such ignorance in a business. What he does not seem to care about also is word of mouth. It can make or break you. I for one am very big on customer service and professionalism. Apparently, whoever this driver was, was use to this type of driving because he had placed black tape over the last two numbers of the company business phone number on the truck. {I tried but could not get a clear picture of it} Had he been professional and appeared to actually CARE that his employee could have KILLED me or others as he drove recklessly down a busy highway, you would not be reading this review. I plan on placing this review on every social media site and reporting this incident to the Better Business Bureau as well. DO NOT SUPPORT and give your money to someone who only cares about the bottom line. Mr. Wallace you need to work on your professionalism and understand that if you or your representative interact in a negative manner, complaints come with that. LEARN TO HANDLE THEM or it will be your downfall. Another review stated that same issue with you sir. Everyone can't be lying. Think about it and be thankful I was only calling to tell you of reckless driving and road rage and the police were informing you that your employee killed someone in your company vehicle.
Jan 17, 2018 · Keshea Montgomery
This wallace company is the worst! They only want to explode people for their work. They wanted to pay my husband 15 dollars an hr. for being a professional plumber. Because my husband was in need he decide to work there. They were not paying him the right hrs. And they would find any type of excuse to take hrs. Out of his pay check. That’s why wallace company getting so many complaints with not finishing the job on time and not having professionalism. If you don’t pay what you should and what is fair, you only going to be hiring unprofessional people that doesn’t know how to work!
Apr 16, 2019 · Karen Basilio
This wallace company is the worst! They only want to explode people for their work. They wanted to pay my husband 15 dollars an hr. for being a professional plumber. Because my husband was in need he decide to work there. They were not paying him the right hrs. And they would find any type of excuse to take hrs. Out of his pay check. That’s why wallace company getting so many complaints with not finishing the job on time and not having professionalism. If you don’t pay what you should and what is fair, you only going to be hiring unprofessional people that doesn’t know how to work!
Apr 16, 2019 · Karen Basilio
One of their guys just rides down 85 flipping his middle finger for everyone. Pathetic that the companies any doesn’t have numbers on truck to report to them with just a phone number no truck number. After looking at other reviews it looks like this is normal for them. Who ever Wallace is should be ashamed of his piss poor workers driving etiquette probably tine for him to go ahead and hire some Mexicans like the rest of the plumbers in the area.....sad maybe he thought people couldn’t see it thru the tinted windows
Mar 26, 2018 · edward brown
One of their guys just rides down 85 flipping his middle finger for everyone. Pathetic that the companies any doesn’t have numbers on truck to report to them with just a phone number no truck number. After looking at other reviews it looks like this is normal for them. Who ever Wallace is should be ashamed of his piss poor workers driving etiquette probably tine for him to go ahead and hire some Mexicans like the rest of the plumbers in the area.....sad maybe he thought people couldn’t see it thru the tinted windows
Mar 26, 2018 · edward brown
Boss man Mike, does not know how to act when a complaint is filed. Completely unprofessional and unconcerned with how his workers conduct themselves
Jun 27, 2017 · Jordan Guin
Boss man Mike, does not know how to act when a complaint is filed. Completely unprofessional and unconcerned with how his workers conduct themselves
Jun 27, 2017 · Jordan Guin
Great team of guys (and gals) and a great company to work with. Professional and polite from all whom I've worked with. THANK YOU
Jan 27, 2019 · Melinda Fargis
Great team of guys (and gals) and a great company to work with. Professional and polite from all whom I've worked with. THANK YOU
Jan 27, 2019 · Melinda Fargis