Your Local Plumbing Experts in Massachusetts: Crescent Plumbing & Drain

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Crescent Plumbing & Drain Introduce

Welcome, Massachusetts residents! When a plumbing issue strikes, whether it’s a dripping faucet, a clogged drain, or a sudden water heater emergency, finding a reliable and efficient local plumber is paramount. In the bustling communities of Massachusetts, one name that often comes up is Crescent Plumbing & Drain. This article aims to provide you with a comprehensive overview of Crescent Plumbing & Drain, helping you understand their services, their commitment to local residents, and why they might be the right choice for your next plumbing need.

From the historic streets of Boston to the charming neighborhoods of Arlington and beyond, residents rely on prompt and professional service. Crescent Plumbing & Drain positions itself as a key player in this local landscape, aiming to address the diverse plumbing challenges faced by homeowners across the region. We'll delve into their offerings, highlight what makes them stand out, and provide you with all the essential contact information you might need.

Crescent Plumbing & Drain is conveniently located at 93 Crescent Hill Ave, Arlington, MA 02474, USA. This central Arlington location makes them easily accessible for residents not only within Arlington but also in surrounding towns and cities across Eastern Massachusetts. Their proximity to major roadways ensures that their team can respond efficiently to service calls throughout the region. For local residents, this means less waiting time when a plumbing emergency arises, a crucial factor when dealing with potential water damage or system failures. The ability to quickly dispatch technicians to areas like Medford, Cambridge, Somerville, and other Greater Boston communities is a significant advantage for customers in need of timely assistance. Their physical address provides a tangible point of contact for consultations or in-person inquiries, though most initial interactions are typically handled over the phone.

Crescent Plumbing & Drain offers a wide array of plumbing services designed to meet the varied needs of Massachusetts homeowners. While specific services can always be confirmed directly with the company, typical offerings from a full-service plumbing company like Crescent Plumbing & Drain often include:

Emergency Plumbing Services: For unexpected leaks, bursts pipes, or severe clogs that require immediate attention.
Water Heater Repair and Replacement: Addressing issues with existing water heaters or installing new, energy-efficient models. This includes both traditional tank-style heaters and tankless units.
Drain Cleaning and Unclogging: From minor sink clogs to major sewer line blockages, utilizing various techniques to restore proper drainage.
Pipe Repair and Replacement: Fixing leaky pipes, addressing corrosion, or upgrading old plumbing systems.
Fixture Installation and Repair: Installing new faucets, sinks, toilets, showers, and other plumbing fixtures, or repairing existing ones.
Sump Pump Services: Installation, repair, and maintenance of sump pumps to prevent basement flooding.
Boiler Services: Installation, repair, and maintenance of heating boilers. While a review mentioned issues with boiler service, it is a service they advertise and offer.
General Plumbing Maintenance: Routine inspections and preventative services to ensure plumbing systems run smoothly and efficiently.

Crescent Plumbing & Drain aims to stand out through several key features and highlights, based on general expectations of a professional plumbing service and considering customer feedback.

Commitment to Responsiveness: As highlighted by a customer who needed an urgent water heater replacement, the company demonstrated an ability to "squeeze in" urgent jobs, indicating a dedication to addressing immediate needs. This responsiveness is crucial for residents facing plumbing emergencies.
Competitive Pricing: A customer noted that their rates were "the most competitive," suggesting an effort to provide value for money, which is always a key consideration for homeowners.
Customer Communication: Exemplified by "Elizabeth," who was praised for excellent communication, patience, and addressing all questions and concerns. Clear and consistent communication is vital for customer satisfaction, keeping clients informed about the status of their service.
Professionalism on Site (Varies): While one review highlighted significant concerns about professionalism and follow-through, another specifically praised the technician "Ken" for not only completing the work efficiently but also for proactively pointing out and documenting other potential issues for future awareness. This suggests a mixed experience, but the positive feedback indicates a capacity for professional and thorough work.
Local Presence: Being based in Arlington, MA, gives them a distinct advantage in understanding the specific plumbing challenges and regulations pertinent to the Massachusetts region. This local insight can be invaluable for efficient and compliant service.

For all your plumbing inquiries and service needs, you can reach Crescent Plumbing & Drain using the following contact details:

Address: 93 Crescent Hill Ave, Arlington, MA 02474, USA
Phone: (781) 646-4500
Mobile Phone: +1 781-646-4500

It is always recommended to call ahead to schedule appointments or for emergency service requests. Their team can provide estimates, answer questions about their services, and guide you through the process of addressing your plumbing concerns.

For residents across Massachusetts, Crescent Plumbing & Drain offers a potentially suitable option for various plumbing needs. While customer experiences can vary, as evidenced by the provided reviews, the company demonstrates a capacity for prompt response, competitive pricing, and strong customer communication, which are all highly valued traits in a local service provider. The ability to handle urgent situations, like a sudden water heater failure, is particularly beneficial for homeowners who often face time-sensitive plumbing issues.

Their local base in Arlington ensures they are well-positioned to serve a wide swathe of the Massachusetts population, from suburban homes to urban apartments. When considering a plumbing service, local expertise often translates to a better understanding of regional building codes, water systems, and common plumbing problems specific to the area.

Ultimately, choosing a plumber is a personal decision, and it’s always wise to conduct your own due diligence, perhaps by reviewing multiple sources or discussing your specific needs directly with the company. However, for those in Massachusetts seeking a local plumbing service that has shown the ability to respond quickly and communicate effectively, Crescent Plumbing & Drain remains a viable option to consider for your household’s plumbing requirements.

Crescent Plumbing & Drain Services

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Crescent Plumbing & Drain Details

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Crescent Plumbing & Drain Location

Crescent Plumbing & Drain

Massachusetts Middlesex County Arlington Crescent Hill Avenue

93 Crescent Hill Ave, Arlington, MA 02474, USA

Crescent Plumbing & Drain Reviews

An average rating of ★2.8 from 13 user reviews.

pricinghome warrantywater heater

★ 5★ 4★ 3★ 2★ 1

AVOID THIS COMPANY AT ALL COSTS!!!I had my boiler replaced by this company, and the experience has been beyond frustrating. Here’s what happened:1. The plumber who came to do the work tried to pressure me into agreeing to unnecessary additional work outside of the company for a “discount.” Completely unprofessional.2. When I contacted the company to ask when the work and inspections would be completed, they told me they didn’t even know I wanted inspections done! This delayed everything and only got resolved after the City of Malden was ready to intervene to ensure the required inspections were scheduled.But the worst part?I now have NO heat in my bedroom (the farthest radiators from the boiler):• The plumber suggested replacing all air vents—I did. No improvement.• I was then told to close all the air vents except for the ones in the bedroom—still no improvement.• Next, I was instructed to remove the vent from the bedroom radiator, which resulted in water gushing out of the vent hole.• Finally, I was told to ensure the radiator was leaning back toward the wall—it already was.When I asked why I didn’t at least have the same heat distribution as before the boiler replacement, the plumber told me I was being “ridiculous,” said it wasn’t their problem, and hung up on me.I paid $16,000 for this project, and now I’m stuck using a space heater in my bedroom. Worse, I can’t call anyone else to work on the boiler until spring.Avoid this company at all costs if you expect professionalism, follow-through, or basic respect. I am actively seeking legal advice and would strongly recommend finding someone else for your boiler or heating needs. This was a total disaster.
Jan 14, 2025 · Nate Ray
I had a phenomenal experience with Crescent Plumbing & Drain. I had a water heater in Medford that needed to be replaced immediately. My home warranty company assigned it to Crescent. Their rates were the most competitive that I saw (as I also did my own research for competitive rates). They were available two days later but when I told them it was urgent, they squeezed me in the next morning at 7 am and completed the job the same day. I had a great experience. Elizabeth did a great job communicating with me and keeping me updated. She was very patient and generous with her time and addressed all my questions and concerns. Ken did the work, and while he was replacing the heater, he noticed some other work that required follow up soon and was kind enough to point it out and take pictures for my awareness. I’m grateful to have worked with this company and would definitely use them again. I highly recommend.
Aug 31, 2022 · Littane
Assigned to a home warranty case to fix my water heater but claimed they had not received any paperwork. Then started insulting me over the phone. Typical lowlife contractors. They are also NOT open 24 hours, at 4:30pn on a weekday they claimed they were closed. AVOID LIKE THE PLAGUE.
Jul 29, 2022 · Juan Jiménez
Assigned to a home warranty case to fix my water heater but claimed they had not received any paperwork. Then started insulting me over the phone. Typical lowlife contractors. They are also NOT open 24 hours, at 4:30pn on a weekday they claimed they were closed. AVOID LIKE THE PLAGUE.
Jul 29, 2022 · Juan Jiménez
We needed some service on our central a/c unit. Crescent was the installer before we purchased our home, according to the sticker on the unit. We set up an appointment for 9 am, to be first on a business day when my husband had to go to the office. The tech was over an hour late. When I called the office to check that we were indeed scheduled for 9 am that day, I was told "he's on his way." The tech shortly arrived in flip flops, carrying a large iced coffee, no apologies for being late. Long story short, she never provided us with an estimate for the work she said we needed. When we wrote the check she said to make it payable to her, as it was "Crescent, but not Crescent." So we paid over $200 for zero information on the problem with our a/c system. I can't remember if I called the office to ask about it but I probably gave up.
Sep 28, 2018 · Janice Zazinski
We needed some service on our central a/c unit. Crescent was the installer before we purchased our home, according to the sticker on the unit. We set up an appointment for 9 am, to be first on a business day when my husband had to go to the office. The tech was over an hour late. When I called the office to check that we were indeed scheduled for 9 am that day, I was told "he's on his way." The tech shortly arrived in flip flops, carrying a large iced coffee, no apologies for being late. Long story short, she never provided us with an estimate for the work she said we needed. When we wrote the check she said to make it payable to her, as it was "Crescent, but not Crescent." So we paid over $200 for zero information on the problem with our a/c system. I can't remember if I called the office to ask about it but I probably gave up.
Sep 28, 2018 · Janice Zazinski
My elderly mother called them to check her furnace and air conditioner because she had water on the floor in the basement two times, in the winter when the heat was on and in the summer when the air conditioner was on. The winter technician told her that she needed to jackhammer up the concrete floor because she needed to “see where the water was coming from!” My husband found 2-3 feet of drain tube laid up alongside the house, which obviously froze and blocked the line from draining properly. If the technician had looked outside, he or she would have immediately figured out that the line needed to be shortened in order to negate the freezing of the drain line.The summer technician came to replace the pump, but never returned the condensation tube for the air conditioner back into the pump. These are supposed to be experienced HVAC technicians?! And I am sure that they charged her an exorbitant amount for a less than 2 minute fix, both times. They are terrible and took advantage of a senior.
Jul 16, 2019 · Melissa Lim
My elderly mother called them to check her furnace and air conditioner because she had water on the floor in the basement two times, in the winter when the heat was on and in the summer when the air conditioner was on. The winter technician told her that she needed to jackhammer up the concrete floor because she needed to “see where the water was coming from!” My husband found 2-3 feet of drain tube laid up alongside the house, which obviously froze and blocked the line from draining properly. If the technician had looked outside, he or she would have immediately figured out that the line needed to be shortened in order to negate the freezing of the drain line.The summer technician came to replace the pump, but never returned the condensation tube for the air conditioner back into the pump. These are supposed to be experienced HVAC technicians?! And I am sure that they charged her an exorbitant amount for a less than 2 minute fix, both times. They are terrible and took advantage of a senior.
Jul 16, 2019 · Melissa Lim