Towlson Plumbing Heating & Cooling Inc. Photos





Towlson Plumbing Heating & Cooling Inc. Introduce
Hello, New Yorkers! When it comes to maintaining the comfort and functionality of your home, having reliable plumbing, heating, and cooling services is absolutely essential. For residents in Lockport and the surrounding areas, Towlson Plumbing Heating & Cooling Inc. is a local business that aims to be a go-to solution for these crucial home systems. This article will provide an overview of Towlson Plumbing Heating & Cooling Inc., detailing their location, the range of services they offer, and what you can expect when considering them for your home maintenance needs. Understanding your local service providers is key to making informed decisions for your household.
The demand for dependable plumbing and HVAC services in the New York region is constant. From the chill of winter requiring efficient heating solutions to the summer humidity demanding effective cooling, and the everyday need for functional plumbing, homeowners rely on skilled professionals. Towlson Plumbing Heating & Cooling Inc. positions itself as a multifaceted provider, capable of addressing various needs that arise in residential properties. Their goal is to offer comprehensive support to ensure your home remains comfortable and your systems run smoothly.
Towlson Plumbing Heating & Cooling Inc. is conveniently located at 5991 Riddle Rd, Lockport, NY 14094, USA. This address places them within easy reach for residents throughout Lockport and its neighboring communities in Niagara County. Their location allows for relatively quick response times within their service area, which is a significant advantage when dealing with plumbing or HVAC emergencies. For New Yorkers living in this part of the state, having a local service provider with a fixed and accessible address means that their team can be dispatched efficiently to attend to various residential needs, from a sudden furnace breakdown in the middle of winter to a leaky pipe causing concern. The ease of access to their base of operations contributes to their ability to serve the local community effectively.
Towlson Plumbing Heating & Cooling Inc. provides a range of services encompassing both plumbing and HVAC (Heating, Ventilation, and Air Conditioning), making them a versatile option for homeowners.
Plumbing Services: This includes general plumbing repairs, addressing leaks, clogs, pipe issues, and potentially fixture installations. While specific plumbing services are not detailed in the provided information, a company with "Plumbing" in its name typically handles common residential plumbing problems.
Heating Services: As part of their heating offerings, they would generally handle furnace repairs, boiler maintenance, new heating system installations, and thermostat issues, ensuring homes stay warm during the colder months.
Cooling Services: This aspect of their business would involve air conditioning repair, AC unit installation, routine maintenance, and troubleshooting cooling system inefficiencies, crucial for comfort during warmer weather.
Emergency Services: Based on the customer review mentioning being "fit into their busy schedule" and another's "emergency mode," it suggests they strive to accommodate urgent service calls for both plumbing and HVAC issues, recognizing the critical nature of such problems for homeowners.
Based on customer feedback, there are specific aspects that highlight the operational characteristics of Towlson Plumbing Heating & Cooling Inc.
Responsiveness for Scheduling: One customer highly commended their quick response time to initial calls, stating, "They called me right back when I called" and were able to "fit me into their busy schedule," which suggests a proactive approach to scheduling once contact is established.
Quality of Work (Positive Experience): For at least one customer, the work performed was deemed "wonderful," indicating satisfaction with the completed job and expressing a strong recommendation.
Attempts at Customer Accommodation: In instances where initial communication might falter, there is evidence that the owner attempts to rectify the situation, acknowledging missed communications and offering apologies, demonstrating an awareness of customer service.
Focus on Cost Savings: The company owner has indicated a willingness to assess previous quotes from other companies with the aim of offering more competitive pricing, suggesting a focus on providing value to the customer.
However, it is important to note that customer experiences can vary, as reflected in the provided reviews. While some highlight excellent responsiveness and job quality, others point to challenges in communication and follow-through, particularly concerning initial contact and setting up estimates. This variability suggests that while they aim to provide good service and value, potential customers should be mindful of the importance of clear and consistent communication throughout the service process.
For those in the Lockport, NY area looking to contact Towlson Plumbing Heating & Cooling Inc., here is their available contact information:
Address: 5991 Riddle Rd, Lockport, NY 14094, USA
Phone: (716) 434-9298
Mobile Phone: +1 716-434-9298
For residents in Lockport, New York, Towlson Plumbing Heating & Cooling Inc. offers the convenience of a local service provider for both plumbing and HVAC needs. Their ability to serve the community from their Lockport address means quicker access for emergency situations, which is a significant advantage when facing a burst pipe in the middle of the night or a heating failure during a cold snap. The positive feedback from customers who experienced prompt scheduling and "wonderful" job completion highlights their capacity to deliver effective solutions when communication lines are clear.
Having a single company that can handle both plumbing and climate control systems simplifies home maintenance for New Yorkers. This integrated approach can be particularly beneficial for coordinating services and ensuring all home systems are in good working order. While some past experiences suggest that initial communication might require persistence, the commitment to providing competitive quotes and their local presence makes them a relevant option for homeowners in the Lockport region. For those seeking a local company that offers a broad spectrum of essential home services, Towlson Plumbing Heating & Cooling Inc. remains a key consideration for maintaining a comfortable and functional living environment. It is always advisable for new customers to establish clear communication from the outset to ensure a smooth service experience.
Towlson Plumbing Heating & Cooling Inc. Services
Central Heating Service
- A/C system repair
- A/C system maintenance
- Heating system maintenance
- HVAC repair
Plumber
- Drain cleaning
- Tap installation
- Plumbing leak detection
- Plumbing pipe repair
- Toilet installation
- Toilet repair
- Water heater repair
- 24 Hour Emergency Service Available
- 24 Hr Emergency Service
- A/C Repair
- Ac System
- Ac Tune Up
- Air Conditioning
- Annual Maintenance
- Bathroom Remodeling And Renovation
- Battery Backup Sump Pump
- Commercial Properties
- Complete Bathroom Remodeling
- Electric Water Heaters
- Emergency Plumbing Service
- Furnace Maintenance
- Furnace Repairs
- Gas Water Heaters
- Heating And Cooling Systems
- Hvac Services
- Leaking Pipe And Faucet
- Navien Tankless Water Heaters
- New Home Construction
- New Water Heater
- Other Plumbing Services
- Plumbing And Drain Cleaning Services
- Plumbing Drainage
- Plumbing Heating
- Plumbing Installation
- Plumbing Issues
- Plumbing Problems
- Plumbing Repairs
- Plumbing Systems
- Plumbing Water Heaters
- Repair Air Conditioner
- Repair Home
- Residential And Commercial
- Sewer & Water Line Repair
- Sewer Cleaning
- Sewer Repairs And Replacements
- Sinks And Toilets
- Sump Pump Installation And Repair
- Sump Pump Maintenance
- Tankless Water Heater Maintenance
- Water Backup
- Water Heater Replacements
- Water Heaters Issues
- Water Leaks
- Water Line Repair And Replacement
- Water Pipes
- Water Supply
Towlson Plumbing Heating & Cooling Inc. Details
Offerings
- Repair services
Payments
- Credit cards
- Credit cards
Towlson Plumbing Heating & Cooling Inc. Location
Towlson Plumbing Heating & Cooling Inc.
5991 Riddle Rd, Lockport, NY 14094, USA
Towlson Plumbing Heating & Cooling Inc. Reviews
pricedjobfairmoneycall
★ 5★ 4★ 3★ 2★ 1I would give Towlsom Plumbing 10 Stars. They called me right back when I called. They fit me into their busy schedule and did a wonderful job!! Thank you very much! I would recommend them to anyone!’ Thank you Chris!!
Jan 23, 2025 · Kathy DixI would give 0/5 if it allowed me to.Towlson Plumbing was referred to me by a friend who know them (the owner) pretty well. My friend reached out to the company on my behalf via email (a couple times) to explain my needs. 10 days went by and no communication. My friend reached out again (inadvertently) on the phone, and shortly after that conversation, I received a call from the owner. I was immediately apologized to, by him saying that "this is not how we do business" and the email was not noticed by the receptionist/the note was lost on my desk. I get things get missed, but I don't need to hear the blame game.After the owner saw my previous quote from another company (forwarded via email), he stated he could definitely help and save me some money on the cost. Then he said the quote the other company was way too high and "I think they're not even licensed plumbers" (the other company). I don't need to hear another company being bashed, let alone at first contact.We finally figured out a night after work to set up for him to come out and check things out for an estimate (which was set for the next night, literally 24 hours). I even rearranged my schedule to get out of work a little early to accommodate him since I work late hours. I have still not heard anything to date, he has still not shown up (or contacted in any way). I get if you're busy and either can't do it, or don't want the business, please do the professional and responsible adult thing and just say so. Don't leave someone hanging who's in emergency mode (which was made clear). It's rude and unprofessional, especially from the owner.So after all that waiting, it has pushed my emergency plumbing issues off another 2 weeks. And this is all went on without any in-person meetings, contracts, assessments etc.No thank you. Even if I could save money, I'd rather go with a company that I'm familiar with, trust and have used in the past than deal with this. My friend that referred them is embarrassed, upset and regrets referring because of the situation. My friend will NOT refer anyone to them again.
Oct 22, 2024 · Rains15We had two men come out to our house 1/9/24 to unclog a drain in our basement. It was backing up raw sewage every time we used any sort of water in the house. I am very much pleased that they were able to unclog the drain. On the other hand, I am VERY disgusted and disappointed on the lack of common sense from the two men and blatant disregard for the customers home. They brought in a large device to unclog the drain, while in the basement the device was wheeled across human feces that had back from the drain. Once finished, they then proceeded to wheel it up the stairs and wheel it across the kitchen floor over door mats and into the garage over more door mats. We had to deep clean human feces off of our kitchen floor and garage floor. We also had to throw out three door mats that again had human feces all over them. When I confronted them, their lack of remorse was astounding! A simple ask from them if there is a hose to rinse off the wheels or at the very least some paper towels and cleaner to clean the wheels before bringing it through the house. Which in my opinion they should already have handy. I am not the type of person to write reviews but this was unacceptable . Again, I am very happy they were able to fix the issue but absolutely disgusted of the situation and how they handled it.
Jan 09, 2024 · ATowlson Plumbing is outstanding!! I’m so grateful that Chris and Nick were able to replace my hot water tank on the same day that it began to leak. Both men were professional, courteous and extremely knowledgeable. Thank you Chris and Nick for your speedy and excellent service!! I highly recommend Towlson Plumbing!
Oct 04, 2023 · Marlene VentoCalled Towlson Plumbers, showed problem with facet outside barely running Came late but had called me to let know the night before was going to be lateI had had other plumbers before them come to fixed or replaced facet and they wanted to charge me over $500. dollars or cut all my pipes in crawlspace and move to different area of the house OMG insanethey replaced it with new facet, runs really great and were very nice fellows to deal with would recommend Towlson Plumbers they were really nice guys Chris and Tim. fair priced we are happy with new facet Glad I got smart husband also11-2024had dripping faucet spoke with Chris few days before they came the one handle needed new cylinder only few days later Tim came and didnt bring part said he doesnt have it or carry it you get any hardware store like Home depot but wanted just sell us whole new faucet told no thank you wasted are time my husband was unhappy I felt they were just trying to hustle us well it is fixed AN NO NEW FAUCET EITHER we won't be calling them ever again really felt trying to rip us off for more money to spend
Dec 01, 2024 · BHA
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